The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property investment may include: | concepts and plans strategies and placement of capital in property for investment productive use of property and assets customer service outcomes. |
Relevant people may include: | accountants agents analysts clients government personnel legal representatives management and colleagues members of industry associations site personnel taxation specialists. |
Clients may include: | developers financial institutions fund managers individuals internal and external property groups investment organisations joint ventures owner-occupiers partners unit trustees. |
Consultative processes may include: | face-to-face meetings telephone, facsimile and written communication. |
Documentation may include information relating to: | bank reports budgets and other financial reports contracts and other legal papers cultural variations general knowledge of industry government statistics industry reports and indices market intelligence media reports published analytical reports. |
Legislation may be outlined and reflected in: | Australian Securities and Investments Commission, Australian Competition and Consumer Commission, Foreign Investment Review Board requirements Australian standards federal and state taxation requirements consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health quality assurance and certification requirements relevant common law relevant federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity environmental issues EEO |
| industrial relations OHS relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law relevant local government policies and regulations strata, community and company titles tenancy agreements trade practices laws and guidelines. |
Resources may relate to: | materials personnel tools and equipment training transport. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelines business and performance plans complaint and dispute resolution procedures goals, objectives, plans, systems and processes legal and ethical requirements and codes of practice mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals. |
Partners may include: | banks builders corporations developers government instrumentalities other financial institutions |
| other investors private individuals tenants. |
Communication techniques may include: | active listening clear presentation of options consultation methods culturally inclusive and sensitive engagement techniques questioning to clarify and confirm understanding seeking feedback two-way interaction using language and concepts appropriate to cultural differences verbal or non-verbal language. |
Assessment may include: | establishing that potential partners are bona fide verifying financial credentials. |
Negotiation techniques should include: | clearly presenting options and consequences control of tone of voice and body language demonstrating flexibility and willingness to negotiate using positive, confident and cooperative language using language and concepts appropriate to the people involved using strategic questioning and listening to gather information and direct the focus of people involved using summarising of positions and agreements to move understanding. |
Conflict situations may include: | accidents resulting in injury arguments and disagreements conflicts between members of the public destruction of property ejection of persons persons suffering from emotional distress or mental illness |
| persons under the influence of intoxicating substances persons with criminal intent refusals to follow directions and guidance riots and demonstrations situations affecting the security of self, others or property. |
Specialist advice may be sought from: | analysts architects bankers and financiers government officials investment consultants members of industry associations planners real estate agents solicitors valuers. |
Social and cultural differences may be expressed in: | beliefs, values and practices conventions of gender and sexuality cultural stereotypes dress food and diet religious and spiritual observances social conventions traditional practices and observations verbal and non-verbal language. |
Business equipment and technology may include: | computers data storage devices email facsimile machines internet, extranet and intranet photocopiers |
| printers scanners software applications, such as databases and word applications. |
Feedback may be sought from: | clients and their legal representatives supervisors and colleagues formal and informal performance appraisals workplace assessment. |
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